Frequently Asked Questions

Cleaning Services FAQ

Q: What is the Fresh Start Cleaning?

A: Fresh Start is ideal for new clients or light to moderate cleaning needs. It includes a top-to-bottom refresh of kitchens, bathrooms, and living spaces, including dusting, vacuuming, and surface sanitizing.

Q: What is the Signature Cleaning?

A: Our Deep Cleaning service goes beyond the Basics for a Thorough Top-to-Bottom Refresh. It includes Detailed Attention to Baseboards, Interior Doors, and often-overlooked areas. We tackle Built-up Grease in Kitchens and address Mold, Mildew, and Calcium Deposits in Bathrooms—Perfect for Homes that have not been Professionally Cleaned in over one month, or when your Space Needs Extra Care. Flat Rate Pricing, No Hidden Fees.

Q: What is the Total Reset Cleaning?

A: Our Move-In/Move-Out Cleaning offers a Complete Top-to-Bottom Service to ensure the space is ready for its Next Chapter. It includes Everything in our Signature Deep Cleaning—Baseboards, Doors, and Detailed Surface Cleaning—Plus the Interior Cleaning of Major Appliances, Kitchen Cabinets, and Closets. Ideal for New Beginnings or Final Touches before handing over the keys.

Q: What is Post-Construction Cleaning?

A: This service is for homes or businesses that have recently been built or renovated. It includes detailed dust removal, debris cleanup, floor and surface scrubbing, and preparing the space for final occupancy.

Q: What should I do before 24/7 Home Pro arrives?

A: To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. 

Q: What time does your team arrive?

A: While we cannot guarantee our exact time of arrival because we give every home the attention it deserves and requires, we do give a two hour window of arrival from your scheduled appointment time. We do our best to ensure that our cleaning plan doesn’t interfere with your schedule.

Q: What if something is missed?

A: At 24/7 Home Pro, we aim for top-quality results every time. Before your first service, we create a custom cleaning plan based on your specific needs. While our team works hard to get everything right, we know no one’s perfect. If something was overlooked, just let us know by no later than the end of the next business day, and we’ll come back to make it right — at no extra charge. Your satisfaction is our priority.

Q: Do I need to provide your team with my own cleaning equipment or supplies?

A: No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.

If there's a particular product you have and want us to use that is perfectly acceptable. Though we are not responsible for any equipment damage of which you provide.

​Q: Do you offer home organizing?

A: Yes! We offer professional home organizing for closets, pantries, cabinets, garages, and more. Our team works with you to declutter and create functional, organized spaces.

Q: What does interior appliance cleaning include?

A: We clean inside and outside of major kitchen appliances including ovens, microwaves, refrigerators (interior shelves and drawers), dishwashers, and more — based on your selected package.

Q: Are your cleaners vetted and insured?

A: Yes! All 24/7 Home Pro cleaners are thoroughly background-checked, insured, and bonded. They arrive fully equipped with professional cleaning supplies and tools.

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Handyman Services FAQ

Q: What handyman services do you offer?

A: We handle minor repairs, painting, drywall, furniture assembly, TV mounting, fixture installations, caulking, light carpentry, light plumbing & more!

Q: Do your handymen bring their own tools?

A: Yes. All handymen are independent pros who bring their own tools and carry their own active liability insurance.

Q: Do I need to supply materials?

A: Clients are encouraged to provide materials. If our handyman picks them up, there’s a $25 minimum or 20% fee, whichever is greater, to cover time and transportation, which is paid directly to the handyman, we do not markup this fee.

Q: Are your handymen insured?

A: Yes. Every handyman working with us is required to carry their own liability insurance, and provide proof before accepting any jobs.

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Payment & Scheduling

Q: How does payment work?

A: We accept Cash, Zelle, Paypal, Visa, MasterCard and Amex as well as  Direct Deposit. There is a 5% Convenience fee added to all Credit Card and Paypal purchases only. Payment must be paid in full upon completion of service. 

Q: What if I’m paying in cash?

A: Cash is accepted. Please inform us as to your preferred method of payment when scheduling.

Q: Do you accept credit cards?

A: Yes. We securely store a card on file for deposits and balance payments. You can also request a receipt via email.

Q: Is there a fee for material pickup?

A: Yes. If a contractor is picking up materials, a minimum $25 or 20% of material cost (whichever is greater) will be added to the invoice to cover their time, transportation, fuel etc. This is paid directly to the handyman, we do not markup this fee.

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Service Areas & Policies

Q: What areas do you serve?

A: We proudly serve Union, Middlesex, Essex, Gloucester & Camden Counties N.J & Staten Island N.Y. Check with us if you’re nearby!

Q: Can I cancel or reschedule?

A: Yes — just give us at least 24 hours notice and reschedule your appointment within seven days, if you cancel a second time, you will forfeit your deposit.  

Q: Do I need to be home for the cleaning or repair?

A: Not always. If you can provide safe access (lockbox, code, key), many clients prefer to have work done while they’re out.

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Still Have Questions?

We’re here to help!
📞 Call us anytime at: 877-444-0247
📧 Or contact us through our website form below